A Singaporean woman, unhappy with the domestic worker she employed for being “slow”, filmed herself berating the worker and sent the video to her agency to complain. The incident occurred recently, with the woman, identified only as “L”, being an influencer. The agency, Regent Maid Agency, posted the video on Facebook to address the situation, as they were aware that L would be complaining about them on social media.
## Background
The video shows L sitting at a table with the domestic worker standing beside her. L is seen questioning the worker, who remains silent. L expressed frustration over the worker’s slow pace and lack of response, even slamming her hand on the table at one point. The agency explained that L had given the worker a notebook to log chores and their durations, but L was dissatisfied with the worker’s performance and the incomplete logs.
## Unsatisfied with English proficiency and work pace
The 25-year-old worker from Myanmar began working with L on July 12. Complaints started on July 16, focusing on the worker’s language proficiency and work pace. Regent Maid Agency stated that L had high expectations for English proficiency despite paying a fresh worker’s salary. L also criticised the worker’s method of folding clothes, leading to a day-long training session that ended at midnight. The agency reminded L that workers need at least eight hours of rest daily. The worker experienced significant stress and considered repatriation due to the challenging conditions.
## Agency said L and her family were aggressive to its agents
Regent Maid Agency reported that L and her family were aggressive towards its agents, frequently shouting and threatening them with negative publicity. Despite efforts to align expectations and offer support, the issues persisted. L intended to use her social media influence to highlight her experiences and prevent other employers from facing similar issues.
## L request to have the worker replaced
L requested a replacement worker, but the agency explained that third-party fees would apply as per the service agreement. L claimed that her friends’ agencies did not charge such fees, but Regent Maid Agency maintained that the terms were clear when the agreement was signed.
## The Centre for Domestic Employees (CDE) is assisting with the issue
The Centre for Domestic Employees (CDE) has contacted Regent Maid Agency to assist with the issue. CDE has escalated the matter to the Ministry of Manpower for further investigations. They encourage any migrant domestic worker in need of assistance to reach out through their 24-hour helpline at 1800-2255-233 or via Facebook.
