Trains along the East-West Line were delayed due to a “power fault” before SMRT announced a complete suspension of service between Boon Lay and Queenstown on the morning of 25 September 2024. Passengers were initially informed at around 9:50 am to expect delays of approximately 20 minutes between Tuas Link and Outram Park. By 9:57 am, SMRT confirmed the suspension of train services between Boon Lay and Queenstown, offering free regular and bridging bus services as alternatives.
Background
The disruption was attributed to a traction power fault at Queenstown MRT station. SMRT first communicated the issue via social media at 9:52 am, advising commuters of the service suspension and the availability of free bus services. The Land Transport Authority (LTA) later confirmed that train services would remain unavailable for the rest of the day.
Commuter Impact
Photos shared by commuters showed large crowds of stranded passengers and stationary trains. One commuter reported hearing an announcement over the PA system attributing the delay to a fault at Queenstown MRT station. The disruption affected thousands of morning commuters, causing significant inconvenience.
Official Statements
An SMRT spokesperson stated, “We are working to rectify the power fault as quickly as possible and apologise for the inconvenience caused to our passengers.” The LTA also issued a statement, confirming that efforts were underway to restore normal service but did not provide a specific timeline for when the issue would be resolved.
Alternative Transport
In response to the disruption, SMRT deployed free regular and bridging bus services between the affected stations. Commuters were advised to use these services or seek alternative routes to their destinations. The bus services aimed to alleviate the congestion and ensure that passengers could continue their journeys with minimal delay.
Previous Incidents
This incident is the latest in a series of disruptions on the East-West Line. Earlier this year, a similar power fault caused delays between Jurong East and Clementi stations. The recurring issues have raised concerns among commuters about the reliability of the MRT system and the effectiveness of maintenance protocols.
Future Implications
The ongoing disruptions highlight the need for a comprehensive review of the MRT’s power supply infrastructure. Both SMRT and the LTA have pledged to investigate the root causes of these faults and implement long-term solutions to prevent future occurrences. Commuters are advised to stay updated through official channels for any further developments.
