Recently, I discovered Lazada’s 30-day “easy and free” return policy for LazMall and Choice products, which seemed like the perfect solution for my online shopping hesitations. Intrigued, I decided to test it out by purchasing five items: a pair of pants, a white top, a trench dress, a pack of beauty patches, and a sippy cup. The process was smooth, and I even enjoyed some discounts and vouchers at checkout.
Background
Lazada’s new return policy, updated on 1 February 2024, extends the return period from 15 to 30 days for LazMall and Choice products. This policy aims to provide customers with a worry-free shopping experience, allowing them ample time to decide if they want to keep their purchases. The policy is part of Lazada’s broader effort to enhance customer satisfaction and streamline the return process.
Buying the products
I quickly added the items to my cart and completed the purchase within 10 minutes. The discounts were a pleasant surprise, especially the 56% off on a G2000 dress. Shortly after, I received a confirmation email, and my items were on their way.
The delivered items
The delivery was prompt, and all items arrived in good condition. The DoDoDots beauty patches, which I had been eyeing for a while, were just as cute as they appeared online. The sippy cup, intended as a gift, was well-packaged, ensuring it arrived without any damage. Surprisingly, all the clothes fit me well. The high-waisted trousers were a perfect fit, and the white crop top was made of a thicker fabric than expected, alleviating my concerns about it being too see-through. The trench dress was comfortable, though the colour didn’t suit my skin tone.
The 30-day return policy
Testing Lazada’s return policy was straightforward. The helpful chatbot guided me through the process, directing me to the “Return Request” page where I uploaded photos of the items and explained my reasons for returning them. I chose my preferred refund method and shipment option, then printed the return information to attach to the packages.
Pick Locker
I opted to use a Pick Locker for one of the returns. After receiving a PIN via message, I had nine business days to drop off the parcel. The bright yellow Pick Locker was easy to find, and the return process was simple: I entered my tracking number, parcel pin, and mobile number, and a locker door opened for me to deposit the item.
POPStation/ Post Office
For the other returns, I visited the nearest post office. The process was even simpler: I handed my packages to the officer at the counter. However, it’s important to note the post office hours: Monday to Friday from 8:30 am to 5 pm, and Saturday from 8:30 am to 1 pm. They are closed on Sundays and public holidays.
Overall thoughts
Lazada’s return policy for LazMall and Choice products is clear and efficient. While it might take a bit of time to get used to the process, the website’s straightforward interface makes it easy to navigate. The ability to track returns through the order page is particularly helpful. With the 30-day “easy and free” return policy, I can shop with the peace of mind that I can return items if needed. However, this policy only applies to LazMall and Choice purchases.
Future implications
Lazada’s enhanced return policy has made my shopping experience more enjoyable and stress-free. With the ongoing 9.9 Mega Brands Sale, I might just indulge in more shopping, knowing I can easily return items if I change my mind. This policy is likely to attract more hesitant shoppers like myself, boosting Lazada’s customer satisfaction and loyalty. If you spot someone with brown pants and cat beauty patches, it might just be me, enjoying my newfound confidence in online shopping.
