34-year-old Chew Sin Kiat’s life took an unexpected turn in May 2022, starting with a seemingly insignificant grain of rice. While having dinner, his wife pointed out a grain of rice on his right cheek, which he couldn’t feel. This led to further alarming discoveries: he couldn’t feel an itch when rubbing his eyes, and the right side of his face was numb. A specialist review in June revealed a tumour at the back of his head, pressing on nerves affecting his hearing and facial sensations. Chew opted for surgery and radiation, and within two months, he was tumour-free but had lost all hearing in his right ear.
Background
Chew, who works in cybersecurity operations at OCBC Bank, was diagnosed with an acoustic neuroma, a tumour that had grown to about 3 by 2 cm. This tumour pressed on his brainstem and facial nerves, causing numbness. Despite the successful removal of the tumour, Chew lost hearing in his right ear, a known risk due to the tumour’s location on his hearing nerve. This loss was permanent, as the damaged nerve could no longer transmit sounds to his brain.
Radically different work environment
Facing permanent hearing loss and a three-month recovery, Chew’s primary concern was not job security, thanks to the unwavering support from his colleagues and superiors at OCBC. His direct manager, Yap Ji Wen, and head of department, David Ng, encouraged him to focus solely on his recovery. They assured him of his job security and even visited him at home post-surgery to provide moral support. This level of support is rare and significantly contributed to Chew’s recovery.
“People don’t leave their jobs. They leave their bosses.”
Chew acknowledges his fortune in having supportive bosses, a key reason for his decade-long tenure at OCBC. He believes that good leadership is crucial for employee retention, a sentiment echoed by many. Chew’s dedication and performance were recognised with a promotion upon his return to work, despite his extended absence. This promotion placed him in charge of a larger team, highlighting OCBC’s commitment to valuing and retaining their employees.
A renewed conviction
Chew’s experience reinforced his belief in the importance of being adequately insured. Insurance, along with MediSave, covered his surgery costs and provided a payout that allowed him to buy insurance for his elderly parents. This financial safety net was crucial for his young family, reducing their financial burden during a challenging time. Chew now advocates for insurance coverage, using his experience to emphasise its importance to friends and family.
The importance of employee well-being
Chew’s story underscores the significance of prioritising employee health and happiness, a strategy that benefits both employees and organisations. Companies that invest in their employees’ well-being see increased retention, productivity, and job satisfaction. This approach is particularly relevant as more Gen Z employees enter the workforce, bringing with them a heightened awareness of mental health and well-being. Organisations like Microsoft have set a precedent by fostering open dialogue about mental health, encouraging leaders to share their stories and support their teams.
In 2024, the focus on employee well-being is expected to reach new heights, driven by innovative technologies and a holistic approach to health. Companies that embrace these strategies will not only enhance their employees’ well-being but also ensure their long-term success. Chew’s experience at OCBC serves as a testament to the positive impact of a supportive work environment on employee recovery and retention.
