男子花 8450 元买 LV 鞋,雨天穿出门后袜子、脚趾全绿了

Jun 15, 2022 | 🚀 Fathership

路易威登休闲鞋染绿脚趾

杭州的徐先生 5 月 14 日在路易威登杭州湖滨银泰店花费 8450 元买了一双运动鞋,鞋子外观配色绿银相间,内衬是绿色的。

徐先生说,6 月 8 日,他第二次穿这双鞋出门,当天下了小雨,晚上回家脱鞋后,发现白色袜子染上了绿色,脚趾甲也被染绿了。

徐先生和家人认为鞋子存在质量问题,找到这家专卖店希望退货,徐先生还希望品牌方能赔偿他一双鞋子。

" 难道这大品牌买到家了,下雨天就不能往外穿了吗?" 视频中,徐先生对产品质量提出了质疑,并要求退一赔一。 该店店员则表示,关于产品处理问题,之前已经跟徐先生沟通好,可以拿到门店来做退货处理,徐先生是同意的。现在徐先生要求退一赔一,那就只能走售后检测,如果产品存在质量问题,徐先生可提出赔偿。该商场运营人员表示,目前产品已经送去鉴定,大概需要几天时间出结果。

6 月 14 日,路易威登官方客服人员表示,该品牌产品不能在门店办理退货,如果担心产品有质量问题,需要与门店联系协商。

对于徐先生的遭遇,不少网友调侃道 " 买 LV 还可以享受免费美甲。"" 掉色的才是正品。"" 奢侈品是买来供着的,不是买来穿的。" 6 月 14 日,记者在路易威登官网看到,徐先生购买的这双掉色运动鞋,为路易威登 RIVOLI 高帮运动鞋,官网售价 8450 元,材质为牛皮革和金属质感 Monogram 帆布,为意大利制造。产品养护指南中写着,鞋子不宜沾湿,亦不宜接触任何含酒精(香水、清洁液等等)或油脂性的物品(化妆品),以及磨蚀性物品。如运动鞋被沾湿,只要拆开内垫,将鞋置于置于凉爽通风的地方吹干,下次穿着时会更加舒适。

记者以消费者身份,致电路易威登官方客服,询问该鞋是否容易掉色。客服表示,暂未收到顾客有关该鞋掉色的相关投诉," 我们的产品在国内都有半年的质保服务,如果您担心购买后出现掉色等质量问题,可以携带相关单据去附近的路易威登专柜找售后进行处理。" 此前 2021 年底,"LV"" 加拿大鹅 " 等不少国际品牌都被曝出对中国和海外市场有不一样的退换货政策。

路易威登官网的 " 中国网络销售条款 " 显示,"退货的产品将由我们进行检查,以确保其处于完好无损的可销售状态并且符合第 8.1 条规定。任何未通过检查的产品将退还给您,您将不会获得产品退款。"

该条款建议称,消费者需要小心保管产品,特别是对于鞋履产品,品牌建议使用者在不会弄脏鞋底的整洁地面(例如地毯)上试穿。

记者注意到,路易威登官方小程序 " 产品维修与保养 " 一栏也建议称,鞋履系列应避免接触水或含有溶剂、油脂或研磨性成分的产品,以免沾染不必要的污渍或出现水泡。采用布面和皮面的鞋绝不能浸泡在水中或用洗衣机洗涤,这会导致损坏或混色。 对此,杭州市上城区市场监督管理局工作人员表示,如果徐先生向 12345 或 12315 热线反映此事,他们接到投诉后会前往涉事门店进行调查。

奢侈品掉色问题屡见不鲜

事实上,大牌奢侈品掉色已经不是稀奇事。

今年 4 月,消费者季女士在杭州万象城路易威登专柜,花费 8000 多元买了一双平底凉拖,穿了不到十天,鞋底接触脚面的部分已经露出白色,连 "LV" 的 logo 也模糊了。(此前报道:八千多元的拖鞋穿三四次就掉色,顾客:几十块的都不至于这样)

2020 年,杭州的李女士花费 7000 多元在专柜买了一双奢侈品鞋,刚穿一次鞋后跟就脱胶了,第二次穿上该鞋子上街时内底严重脱皮。而该奢侈品店工作人员却表示,鞋子是涂银的,因此出现这种情况并不是质量不过关,而是属于鞋子的正常磨损。另外,鞋子是消耗品,穿久了肯定会造成一定损耗。 同年,杭州的孟女士在古驰专柜花费 6400 元购买了两个发夹,总共戴了不到 4 个月,已经出现了 3 次开胶的情况,发夹上的钻石与下面的底托分离。消费者江女士在某奢侈品店花费 23300 元买了一条项链,戴了两个月就出现了严重掉色的情况 ……

奢侈品因质量不合格被处罚也是高频率事件。仅今年,就先后有奢侈品牌巴利和华伦天奴以次充好被罚。

消费者遇到奢侈品质量问题如何维权?律师表示,根据《产品质量法》第 40 条的规定,售出的产品有下列情形之一的,销售者应当负责修理、更换、退货;给购买产品的消费者造成损失的,销售者应当赔偿损失:不具备产品应当具备的使用性能而事先未作说明的;不符合在产品或者其包装上注明采用的产品标准的;不符合以产品说明、实物样品等方式表明的质量状况的。

律师建议,消费者如遇奢侈品质量不合格,可凭借购物小票、发票等相应购买凭证和购买产品不合格的相应凭据,首先向当地的消费者协会和市场监管部门投诉举报,同时,可向销售者要求修理、更换、退货。如协商无果,可向人民法院提起民事诉讼。

以上内容由"新快报"上传发布


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Talent shortage in Singapore with 8 in 10 employers reporting difficulty in filling roles

Jun 15, 2022 | 🚀 Fathership

In ManpowerGroup Singapore's Q2 Employment Outlook Survey, the company revealed positive sentiments regarding pay increments and bonuses. In the latest edition of this report, for Q3, the sentiments have shifted towards hiring between the July to September 2022 period - labelled as "a record high" in the report.

In brief, Singapore’s net employment outlook (NEO) is at +40%, with the previous "record high" being in Q4 2011 at +31%. Further, employers surveyed in all 11 sectors (i.e. communications & media, manufacturing, and construction) anticipate positive headcount growth in Q3, with not-for-profit employers reporting "strongest" hiring intentions at 67%.

Despite the optimistic outlook, Singapore’s talent shortage level has been found to be at "its highest in 16 years", with more than eight in 10 (84%) employers reporting difficulty in filling roles. This statistic represented a 20% increase from 2021. Prior to that, talent shortage levels were quite high in 2018 at 56%, and in 2010 at 53%. According to the findings, the most difficult-to-fill roles are in restaurants & hotels (97%), other services (89%), and construction (88%).

That said, the "most sought-after" professions are: IT & data, operation & logistics, sales & marketing, manufacturing & production, and customer facing & front office. On top of that, employers are also looking at soft skills such as critical thinking & analysis, creativity & originality, resilience & adaptability, leadership & social influence, and reasoning & problem solving.

"The shift from pandemic to endemic has given companies greater clarity on their business outlooks," explained Linda Teo, Country Manager, ManpowerGroup Singapore. "Employers are ramping up their hiring due to a combination of factors like pent-up demand for manpower, employee attrition, and shortage of workers with the right skillsets."

Dissecting the local numbers

Filtering Singapore's NEO figure, analysts discovered that:

  • More than half (52%) of employers plan to hire;
  • More than one in 10 (12%) of employers expect a staffing decrease;
  • Close to four in 10 (35%) of employers plan to keep workforce levels steady, and
  • Less than five in 10 (2%) of employers are undecided about the hiring/talent scene.

In addition to not-for-profit employers having strong hiring intentions, those in other services (professional, scientific & technical, and administrative & support) similarly have positive intentions at 59%. These employers are then followed by those in banking, finance, insurance & real estate (56%), wholesale & retail trade (50%), and restaurants & hotels (46%).

A global perspective

Of the more than 40,000 employers surveyed across the globe, many are likewise expecting to hire more workers in the Q3 2022. According to findings, the global NEO is at +33% - which revealed hiring intentions to "increase year-over-year and quarter-over-quarter" respectively at +18% and +4%. In terms of per country/territory data, Mexico ranks top with a +59% NEO, while India has a +51%; Mainland China +29%, and Hong Kong +11%.

India's NEO is the strongest in the APAC region for the second consecutive quarter, up 13% since Q2. As for Hong Kong's NEO, it improved by 8% compared to Q2 2022, and by 10% compared to the previous year.

Looking at the hiring/talent scene, analysts discovered that digital roles continue to drive "most demand" with employers in IT & technology (+44%). This is followed by those in banking, finance, insurance & real estate (+38%), construction (33%), and manufacturing (33%).